Turn Slow Shifts Into Learning Chances for Your Team
When January rolls around, things tend to slow down a bit, which can be a great time to focus on helping your team grow. Here’s how to take advantage of that downtime and turn it into a fun learning experience for everyone.
- Host Quick Training Sessions
Use those quiet moments to give your staff some training on specific skills, like getting the hang of a new POS system or improving their table-side service. Keeping these sessions short and focused makes it engaging and easy to take action.
- Practice Upselling Techniques
Set up role-play scenarios where your staff can practice suggesting menu pairings, specials, or upgrades. Getting creative is key, and make sure to give helpful feedback to keep the learning going.
- Deepen Product Knowledge
Encourage your team to dive deeper into your menu, cocktails, and wine list. Staff who can confidently answer questions and make great recommendations really enhance the guest experience.
About the Online Course
- Learn anytime from anywhere, 24/7.
- Mobile-friendly, self-paced-course, easily completed in one sitting in as little as 1-1/2 hours.
- User-friendly, interactive platform will keep you interested, engaged and motivated to learn.
- Excellent support to help you pass the state exam.
- Downloadable and printable RBS Training Guide and full-size Certificate of Completion.
